Sending

When you have completed your order you will receive a confirmation by e-mail. Orders are shipped every day of the week, with the exception of Saturdays and Sundays. If you order before 3 p.m., the package will ship the same day
in the mail!
We use standard shipping costs of €4.95 within the Netherlands. Shipping to other countries within the EU is also possible!
From € 40 euros you pay no shipping costs in the Netherlands.
Do you want your order delivered outside the EU? Send an email to info@powdersandhazel.nl. We are happy to help you!

To take off

Do you want to pick up the package from us? That is possible! You can choose the option "Pick up" during the ordering process. Then of course the shipping costs will expire. We will then email you to make an appointment! You can then pick it up at our showroom at Korenstraat 49 in Dalfsen NL. Please take into account a slightly longer delivery time (approximately 5 working days).

Return

Have you received your ordered product(s) and it turns out to be different than expected? Then you have the right to register your order for exchange or return without giving any reason. You can register your return via info@powdersandhazel.nl. You will then receive a return label via email, with the return costs being for our account. You can register your return within 14 days of receipt. And then you have a maximum of 14 days to return it.
As soon as we have received the package, we will refund the amount of the product(s) to your account (via Mollie) within five working days. You will receive an email from us when we have processed the payment.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. Handle the product with care and please make sure that it is well packaged when returning it.
If you want to hand over the package to us, you can always do so in consultation! Do you want to exchange the product? Or do you have another comment or question about your order? Send an email to info@powdersandhazel.nl. Customer service is of paramount importance to us and we are happy to help you!